Refund policy

Last updated: October 28, 2026

This policy explains how to request a return or refund from Country Lane Quilts.

Return Window

You may request a return within 30 days of receiving your order.

Return Conditions

Items must be unused, unworn, and in their original condition, with the original packaging and tags retained. Items marked Final Sale or Clearance are not eligible for change-of-mind returns. This exclusion does not apply to damaged, defective, or incorrect items.

Damaged, Defective, or Incorrect Items

Please contact us within 14 days of delivery with clear photos of the package and the item if your order arrives damaged, defective, or incorrect.

How to Request a Return

Email certraxe.volution01@gmail.com with your order number, the item(s) you wish to return, and the reason for your return. Include clear package and item photos for damaged, defective, or incorrect items.

Contact us before sending a return so we can provide return instructions. Keep your return shipment receipt and tracking details.

Return Shipping Costs

For change-of-mind returns, the customer pays the return shipping cost. If the return is due to our error, including damaged, defective, or incorrect items, we cover reasonable return shipping costs. We do not charge a restocking fee.

Refund Timing

After we receive your return and confirm that it meets the return conditions following inspection, we issue your refund to your original payment method within 3–5 business days. Your bank or card issuer may need a few additional days to post the refund.

Return Address

Country Lane Quilts
10837 Jefferson Davis Rd, Pembroke, KY 42266, USA

This policy does not limit any mandatory consumer rights that apply to your purchase.

Contact Information

Store Name: Country Lane Quilts
Address: 10837 Jefferson Davis Rd, Pembroke, KY 42266, USA
Email: certraxe.volution01@gmail.com
Phone: +1 270-886-9811
Opening Hours: Central Time
Monday to Saturday: 9:00 AM – 5:00 PM
Sunday: Closed
Response Time: We respond within 24 hours