FAQ

We ship only within the United States. Every US order ships free, with no minimum spend.

Orders are processed Monday through Friday and dispatched within 1–2 business days. UPS or FedEx transit takes 3–5 business days after dispatch. Processing and transit are separate.

Use the tracking link in your shipping confirmation email, or enter your tracking number on the carrier’s official site. Our Order Tracking page has direct carrier links and help with tracking updates.

Email us with your order number and requested change as soon as possible. We will check the order status; changes may not be possible once processing or dispatch has progressed.

Request a return within 30 days of receiving your order. Items must be unused, unworn, in their original condition, and retain their original packaging and tags.

Contact us within 14 days of receiving it. Include your order number and clear photos of both the package and the item.

For change-of-mind returns, the buyer pays return shipping. For our errors, including damaged, defective, or incorrect items, we cover reasonable return shipping costs. We charge no restocking fee.

Items marked Final Sale or Clearance are not eligible for change-of-mind returns. Contact us about damaged, defective, or incorrect items.

After we receive and inspect a qualifying return, we issue the refund to your original payment method within 3–5 business days. Your bank or card issuer may need a few additional days to post it.

Email us your order number, the item(s), and the reason for your return. Include clear photos for damage, defects, or incorrect items. Our shipping and return address is 10837 Jefferson Davis Rd, Pembroke, KY 42266, USA.

Use a payment method displayed at checkout. Our store currency is USD. Listed prices exclude applicable sales tax; any applicable tax is calculated and displayed at checkout before payment.

Email or call using the details below. We respond within 24 hours. Store opening hours and weekday order-processing hours are listed separately.